I've received a payment but I don't know who it is from.

Follow these steps if want to know who which customer a payment in your bank account is related to. 

1. Steps to working out which customer paid via the amount received in your bank account. 

2. Go to the analytics hub.
3. Click on the Payouts Received report. 
4. This report lists all the payouts you have received from online card payments.
5. Match the payment amount to the customers name.
6. Notes: This report updates every Monday. Payouts received in the week prior to the coming Monday will not be shown until the report is updated. If multiple payments were made on the same day, payouts will be grouped together in your bank statement.