What happens after a card payment? How do i find card payments?

How can customers pay via card?

1. Confirm the booking.
2. Create the invoice.
3. Send the online invoice.
4. At the bottom of the invoice is a pay now button.
5. This takes the customer to a payment portal.
6. Customer can add their card details and click pay.

 

What happens after a card payment on an invoice?

1. The invoice is automatically marked as paid.
2. The paid invoice is emailed to your customer.
3. The stock is removed from the system for the client's event dates. 
4. The payment date is automatically recorded in your system.
5. You will receive an email notification for the payment. 
6. Your card payment reconciliation report will be updated.
7. Find the reports in the analytics hub.  Look for the 2 reports in below screen shot:
   
    
   
   
   1. You'll see all payments en route to the bank.
   2. Which bank payouts are related to which booking. 
   3. The transaction fees that have been applied.
8. The payment takes on average 3-5 working days (the very first payment can take 7-10days) to reach your bank account. The first payment normally takes longer than this as it has to go through fraud checks

You can also use the transaction folder to find card fee invoices and to see who's paid

Transactions Report (click here)

Transaction Fees:

Like all online card systems, there are transaction fees.

UK - 2.5-2.9% 

NZ - 3.7%

AUS - 2.75%

USA/Canada - 3.9%

Europe (euro) - 2.4% 

Payment & Fee info:

• The payment takes on average 3-5 working days to reach your bank account.
• The first payment normally takes longer than this as it has to go through fraud checks (often 7-10 days).
• We can turn online payments on and off for your account. At the moment, we cannot turn off online payments for a specific invoice.
• The data from our system shows that businesses accepting credit card fees both increase their sales conversion ratio and are paid faster. 
• You will see a transaction fee & merchant fee. The transaction fee covers the Stripe costs, and the merchant fee covers our costs from Stripe. Check out this article if you'd like to pass the fees on to the clients.