What happens after a card payment? How do i find card payments?

How can customers pay via card?

1. Confirm the booking.
2. Create the invoice.
3. Send the online invoice.
4. At the bottom of the invoice is a pay now button.
5. This takes the customer to a payment portal.
6. Customer can add their card details and click pay.

 

What happens after a card payment on an invoice?

1. The invoice is automatically marked as paid.
2. The paid invoice is emailed to your customer.
3. The stock is removed from the system for the client's event dates. 
4. The payment date is automatically recorded in your system.
5. You will receive an email notification for the payment. 
6. Your card payment reconciliation report will be updated.
7. Find the reports in the analytics hub.  Look for the 2 reports in below screen shot:
   
   
   What happens when Stripe makes the payout?
   • Payments typically take 3–5 working days to reach your bank account. The initial payment may take longer due to additional fraud checks (7-10 days).
   • We can enable or disable online payments for your entire account; however, it is not currently possible to deactivate online payments for individual invoices.
   • Our data indicates that businesses accepting credit card payments experience both an increase in their sales conversion rates and faster payment processing.
   • You will notice two types of fees: a transaction fee and a merchant fee. The transaction fee covers Stripe's charges, while the merchant fee covers our associated Stripe costs. Refer to this article if you're interested in passing these fees on to your customers.
   • Payouts processed on the same day are grouped together by Stripe—this grouping cannot be modified by us.
   • We have created a report labelled "Payouts Received (via analytics hub)" which clearly shows which customers' payments contribute to each Stripe payout. For instance, if Customer A and Customer B each pay $500 on the same day, Stripe will issue a combined payout of $1,000. Our report will detail this total amount along with the specific customers involved.

The report looks like this...

Payout date	Payout amount (grouped if multiple payments)	Booking #	INV #	Payment	Customer name
Wed, 22 Jul 2026	1000	14947	INV-021046	500	Customer A
Wed, 22 Jul 2026	1000	600	INV-021050	500	Customer B

You can also use the transaction folder to find card fee invoices and to see who's paid

Transactions Report (click here)

Transaction Fees:

Like all online card systems, there are transaction fees.

UK - 2.5-2.9% 

NZ - 3.7%

AUS - 2.75%

USA/Canada - 3.9%

Europe (euro) - 2.4% 

Check out this article if you'd like to pass the fees on to the clients - make sure this is legal in your Country.